.growth-chat-fab{width:58px;height:58px;background:#f45f36;color:#fff;border:none;font-size:24px;box-shadow:0 14px 34px rgba(244,95,54,.32)}
.growth-chat-fab:hover{transform:translateY(-2px);background:#df4e27}
.growth-chat-panel{width:410px;max-width:calc(100vw - 24px);height:min(690px,calc(100vh - 40px));border:1px solid #e7e9ee;border-radius:18px;background:#fff;box-shadow:0 24px 80px rgba(15,26,48,.22);overflow:hidden}
.growth-chat-header{height:76px;padding:0 18px;background:#0f1c35;color:#fff;display:flex;align-items:center;gap:12px}
.growth-chat-header .cp-avatar{width:42px;height:42px;border-radius:12px;background:#f45f36;color:#fff;display:flex;align-items:center;justify-content:center;font-size:20px}
.growth-chat-title{flex:1}.growth-chat-title .cp-name{font-size:16px;font-weight:750}.growth-chat-title .cp-sub{font-size:12px;color:#c4cbd8;margin-top:4px}.growth-chat-title .cp-sub em{font-style:normal}.growth-chat-title .cp-sub span{display:inline-block;width:7px;height:7px;border-radius:50%;background:#31b87b;margin-right:5px;box-shadow:0 0 0 3px rgba(49,184,123,.15)}
.growth-chat-header .cp-back{position:static;margin-left:auto;width:34px;height:34px;border:0;border-radius:9px;background:rgba(255,255,255,.08);color:#fff;font-size:20px;display:flex;align-items:center;justify-content:center;cursor:pointer}
.growth-chat-trust{display:flex;gap:8px;align-items:flex-start;padding:10px 16px;background:#f7f8fa;color:#606b7c;font-size:11px;line-height:1.5;border-bottom:1px solid #eceef2}.growth-chat-trust i{color:#24966b;font-size:15px}
.growth-chat-panel .cp-body{flex:1;padding:18px 16px;background:#f7f8fa;overflow-y:auto}
.growth-chat-panel .chat-bubble{max-width:88%;padding:12px 14px;border-radius:14px;margin-bottom:12px;line-height:1.65;font-size:13px;box-shadow:none;word-break:break-word}
.growth-chat-panel .chat-bubble.assistant{background:#fff;color:#273246;border:1px solid #e6e9ee;border-top-left-radius:4px}
.growth-chat-panel .chat-bubble.user{margin-left:auto;background:#16243f;color:#fff;border-top-right-radius:4px}
.growth-chat-panel .chat-bubble.human{background:#fff7ed;color:#7c4615;border:1px solid #fed7aa;border-top-left-radius:4px}.growth-chat-panel .chat-bubble.human:before{display:block;margin-bottom:4px;color:#c26616;font-size:10px;font-weight:800;content:'人工客服'}.growth-chat-panel .chat-bubble.system{max-width:100%;margin-right:auto;margin-left:auto;padding:8px 11px;background:#eef5ff;color:#31598b;border:1px solid #d7e5f7;text-align:center;font-size:11px}
.growth-chat-panel .cb-time{margin-top:7px;font-size:10px;opacity:.55}.growth-chat-sources{margin-top:10px;padding-top:9px;border-top:1px solid #edf0f3}.growth-chat-sources strong{display:block;color:#7a8494;font-size:10px;font-weight:600;margin-bottom:4px}.growth-chat-source{display:block;color:#315e8f;font-size:11px;margin-top:3px}
.growth-chat-cta{display:flex;gap:8px;margin:0 0 14px}.growth-chat-cta button{border:0;border-radius:9px;background:#f45f36;color:#fff;padding:9px 13px;font-size:12px;font-weight:650;cursor:pointer}.growth-chat-cta button.secondary{background:#fff;color:#26364e;border:1px solid #dfe3e9}
.growth-chat-panel .chat-quick{padding:10px 14px;display:flex;gap:7px;overflow-x:auto;background:#fff;border-top:1px solid #eceef2}.growth-chat-panel .chat-quick button{flex:0 0 auto;border:1px solid #dfe3e9;border-radius:8px;background:#fff;color:#465267;padding:7px 10px;font-size:11px;cursor:pointer}.growth-chat-panel .chat-quick button:hover{color:#f45f36;border-color:#f45f36;background:#fff8f5}
.growth-chat-footer{padding:10px 12px;background:#fff;border-top:1px solid #eceef2;display:flex;gap:8px}.growth-chat-footer input{height:42px;border:1px solid #dfe3e9;border-radius:10px;padding:0 12px;font-size:13px;outline:none;flex:1}.growth-chat-footer input:focus{border-color:#f45f36;box-shadow:0 0 0 3px rgba(244,95,54,.1)}.growth-chat-footer button{width:42px;height:42px;border:0;border-radius:10px;background:#f45f36;color:#fff;font-size:19px;cursor:pointer}.growth-chat-footer button:disabled{opacity:.5;cursor:not-allowed}
.growth-chat-note{padding:0 14px 10px;background:#fff;text-align:center;color:#9aa2af;font-size:9px}
.member-service-summary{display:grid;grid-template-columns:1.35fr 1fr 1fr;gap:7px;margin:0 0 14px}.member-service-summary span{min-width:0;padding:10px;border:1px solid var(--border);border-radius:10px;background:var(--surface)}.member-service-summary small{display:block;color:var(--text3);font-size:9px}.member-service-summary strong{display:block;margin-top:3px;color:var(--text);font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.member-service-cards{display:grid;gap:9px;margin:0 0 13px}.member-service-card{border:1px solid var(--border);border-radius:12px;background:var(--surface);padding:12px;color:var(--text);box-shadow:var(--shadow-sm)}.member-service-card header{display:flex;align-items:center;justify-content:space-between;gap:8px}.member-service-card header>span{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:700}.member-service-card header>span i{color:var(--brand);font-size:15px}.member-service-card header>b{padding:3px 7px;border-radius:20px;background:var(--brand-l);color:var(--brand);font-size:9px}.member-service-card header>b.activated,.member-service-card header>b.completed,.member-service-card header>b.resolved{background:#eaf8f1;color:#22845e}.member-service-card header>b.frozen,.member-service-card header>b.cancelled{background:#fff0ed;color:var(--red)}.member-service-card h4{margin:9px 0 4px;font-size:12px;line-height:1.5}.member-service-card p{margin:0;color:var(--text3);font-size:10px;line-height:1.5}.member-service-card footer{display:flex;justify-content:space-between;gap:8px;margin-top:9px;padding-top:8px;border-top:1px dashed var(--border);color:var(--text2);font-size:9px;line-height:1.5}.member-card-value{display:flex;align-items:baseline;gap:5px;margin-top:9px}.member-card-value strong{font-size:24px;color:var(--brand)}.member-card-value small{color:var(--text3);font-size:10px}
.member-order-steps{display:flex;align-items:flex-start;margin:10px 0}.member-order-steps span{position:relative;flex:1;min-width:0;text-align:center}.member-order-steps span:not(:last-child):after{content:"";position:absolute;top:4px;left:54%;width:92%;height:1px;background:var(--border)}.member-order-steps i{position:relative;z-index:1;display:block;width:9px;height:9px;margin:0 auto 5px;border:2px solid var(--border);border-radius:50%;background:var(--surface)}.member-order-steps small{display:block;color:var(--text3);font-size:8px;line-height:1.3}.member-order-steps .done i{border-color:var(--green);background:var(--green)}.member-order-steps .done:not(:last-child):after{background:var(--green)}.member-order-steps .current i{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-l)}.member-order-steps .current small{color:var(--brand);font-weight:700}.member-order-latest{display:flex;gap:8px;padding:9px;border-radius:9px;background:var(--bg)}.member-order-latest>i{color:var(--brand);font-size:16px}.member-order-latest span{min-width:0}.member-order-latest strong,.member-order-latest small{display:block;line-height:1.5}.member-order-latest strong{font-size:10px}.member-order-latest small{margin-top:2px;color:var(--text2);font-size:9px}.member-card-actions,.member-chat-actions{display:flex;gap:7px;flex-wrap:wrap}.member-card-actions{margin-top:9px}.member-card-actions button,.member-chat-actions button{border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text2);padding:7px 10px;font-size:10px;cursor:pointer}.member-card-actions button:hover,.member-chat-actions button:hover{border-color:var(--brand);color:var(--brand);background:var(--brand-l)}.member-chat-actions{margin:0 0 14px}.member-chat-actions button:first-child{border-color:var(--brand);background:var(--brand);color:#fff}
.growth-lead-mask{position:fixed;inset:0;z-index:3000;background:rgba(10,18,34,.55);display:none;align-items:center;justify-content:center;padding:20px}.growth-lead-mask.show{display:flex}.growth-lead-card{width:700px;max-width:100%;max-height:calc(100vh - 40px);overflow:auto;border-radius:18px;background:#fff;box-shadow:0 28px 90px rgba(0,0,0,.25)}
.growth-lead-head{padding:22px 24px 18px;border-bottom:1px solid #eceef2;display:flex;justify-content:space-between;gap:20px}.growth-lead-head strong{display:block;font-size:20px;color:#17243c}.growth-lead-head span{display:block;font-size:12px;color:#7b8594;margin-top:6px}.growth-lead-head button{border:0;background:#f2f4f7;border-radius:9px;width:36px;height:36px;font-size:20px;color:#536074;cursor:pointer}
.growth-lead-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;padding:22px 24px 8px}.growth-lead-grid label>span{display:block;font-size:12px;color:#3f4b5e;font-weight:650;margin-bottom:6px}.growth-lead-grid input,.growth-lead-grid select,.growth-lead-grid textarea{width:100%;border:1px solid #dfe3e9;border-radius:9px;padding:10px 12px;font:inherit;color:#233047;outline:none;background:#fff}.growth-lead-grid textarea{resize:vertical}.growth-lead-grid input:focus,.growth-lead-grid select:focus,.growth-lead-grid textarea:focus{border-color:#f45f36;box-shadow:0 0 0 3px rgba(244,95,54,.09)}.growth-lead-wide{grid-column:1/-1}
.growth-consent{display:flex;align-items:flex-start;gap:9px;margin:10px 24px;color:#657083;font-size:11px;line-height:1.55}.growth-consent input{margin-top:2px;accent-color:#f45f36}.growth-lead-actions{display:flex;justify-content:flex-end;gap:10px;padding:16px 24px 22px}.growth-lead-actions button{border:0;border-radius:9px;padding:11px 20px;font-size:13px;font-weight:650;cursor:pointer}.growth-lead-actions .secondary{border:1px solid #dfe3e9;background:#fff;color:#465267}.growth-lead-actions .primary{background:#f45f36;color:#fff}.growth-lead-success{padding:50px 32px;text-align:center}.growth-lead-success i{display:block;font-size:48px;color:#24966b;margin-bottom:14px}.growth-lead-success strong{font-size:20px;color:#17243c}.growth-lead-success p{font-size:13px;color:#6f7a8b;margin-top:8px;line-height:1.6}
@media(max-width:640px){.growth-chat-panel{right:12px;bottom:12px;height:calc(100vh - 24px)}.growth-lead-grid{grid-template-columns:1fr}.growth-lead-wide{grid-column:auto}.growth-lead-mask{padding:10px}.growth-lead-card{max-height:calc(100vh - 20px)}}